Conflict is a reality when working in groups. This seminar provides realistic conflict resolution ideas to improve relationships and increase team-building opportunities.
Outline:
I. Introduction
A. How are you feeling today?
II. Your Emotional Triggers
A. Emotional Scenario
B. Mismanagement of Self
C. Saving Face
III. Focus of control
A. Internal
B. External
IV. Strategies
A. I see, I hear, I feel, I want
B. Proximity and space
C. Body language
D. Listening for understanding
E. Paradoxical responses
VII. Learning Log
Question and Answer
VIII. Conclusions